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We appreciate you achieving out and expressing your problems. We apologize for any inconvenience you have skilled in the course of the verification course of action, and we recognize the frustration it might have caused.
The player from Australia was experiencing concerns Along with the verification system at an online casino, which prevented her from withdrawing her winnings. In spite of her compliance Using the Directions, her account remained unverified just after two times.
We worth your suggestions and will utilize it to repeatedly increase our solutions. We recognize your comprehension and hope to have the opportunity to deal with your concerns and supply you with a better expertise.
Be happy to reach out once again if you have any inquiries, challenges, or issues – we are just an e-mail away and will almost always be pleased to assist you.
A score of "Risk-free" signifies the site has passed safety tests and is clear of any identified dangers guaranteeing a searching setting.
The participant's winnings have been capped due greatest get Restrict on reward. Even though it appears as if this problem has long been solved, the criticism was rejected because the participant didn't respond to our messages and issues.
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What takes place if I Enjoy with the casino not as a person, but as Section of a club or group? If you don't Participate in as somebody and for personal entertainment only, but as part of a club, group or in collaboration with other players, the casino reserves the right to lock your account, void your winnings, and confiscate any account stability.
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We apologize for the inconvenience you knowledgeable with our casino. We appreciate your feedback as it can help us identify places for improvement within our products and services.
In line with our overview methodology, we calculated the casino’s Security Index determined by a lot more than twenty variables, which include its financials, fairness of T&Cs, player problems, plus much more. The higher the protection Index, the greater probable you might be to acquire your winnings with no issues. 8.9
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If you offer incorrect information, you will not hold Stellar Spins, its affiliates or any linked staff responsible for any damages, As stellar spins casino an illustration, if you can find a difficulty that has a withdrawal or account closure.